In these roles, you could be responsible for delivering a range of customer service functions, including call centre or processing work; face to face services; debt management; compliance; program management; service desk support and exercising delegations in accordance with legislation and guidelines.

The types of positions that may be filled from this register include, but are not limited to:

APS3 Service Officer

Assist customers across a range of payments, programs and services and work across one or more service delivery channels (inbound and outbound telephony, face-to-face or processing). Assess customer and stakeholder needs and encourage the use of self-service or digital service options. Deliver integrated and connected services that meet customer needs.





APS4 Service Officer

Work across one or more service delivery channels (inbound and outbound telephony, face-to-face or processing) to provide tailored service to customers, some of whom may be facing significant disadvantage or multiple complex challenges. Assess the customer needs and determine entitlements and obligations. Work in close partnership with key stakeholders to support the delivery of quality programs and services.

Provide peer support to staff, review decisions, provide quality assurance and manage complaints from customers.

📌 Services Australia Temporary Service Officer Carnarvon
🏢 Carnarvon
📍 Carnarvon