About Kixup Repairs

Kixup Repairs has proudly served the Mount Isa community for over 10 years, specialising in phone, tablet, laptop, and gaming console repairs. We're passionate about customer service, fast turnarounds, and providing honest, high-quality repairs that people can trust.

We're looking for a motivated and reliable team member to join our crew and help keep the store running smoothly - from customer service to admin and everything in between.

Position Overview The Retail & Repair Coordinator plays a crucial role in the day-to-day operations of the store. This position supports both front-of-house customer interactions and back-of-house admin and logistics. You'll help ensure customers have a outstanding experience, repairs are processed efficiently, and the store is well-organised and clean.

Key Responsibilities

Customer Service & Sales
Greet customers, assess device issues, and complete repair intake forms
Sell accessories, screen protectors, and other retail products
Provide repair updates and collect outstanding balances
Follow up on uncollected repairs

Admin & Operations
Manage daily banking and end-of-day reconciliation




Package and post devices as required
Track and manage parts inventory, ensuring stock levels are maintained
Maintain a clean, organised, and professional store workplace
Ensure all repairs and sales are accurately logged in POS and ticketing systems

Performance & Accountability
Meet and exceed individual and store-wide KPIs (e.g., sales targets, follow-up success rate)
Identify opportunities to improve customer satisfaction and store efficiency

Skills & Experience

Essential:
Friendly and professional communication skills
Solid attention to detail and organisation
Reliable, punctual, and trustworthy
Comfortable using POS systems and basic digital tools

Preferred:
Previous experience in retail, admin, or customer service
Interest in tech or repair work is a bonus (but not required)

What You'll Get
Supportive team and a relaxed, community-first culture
On-the-job training and upskilling opportunities
Staff discounts on repairs and products
Opportunity to grow into more senior roles

📌 Retail & Repair Coordinator Queensland
🏢 Kixup Repairs
📍 Queensland