Job Overview

We are seeking a highly motivated and passionate Retail Assistant to join our team at our IT Retail Shop. As a Retail Assistant, you will play a crucial role in ensuring the smooth running of the store and delivering exceptional customer service to all our customers.

Responsibilities
Greet and assist customers as they enter the store
Provide knowledgeable advice and guidance to customers regarding computer products and accessories
Process sales transactions accurately and efficiently using our computerised point of sale system
Ensure that the store is clean and well-maintained, including restocking of shelves and tidying displays
Receive and unpack new stock, ensuring that it is stored in the correct location
Assist with inventory management and regular stock-taking instore and online shop
Provide after-sales support, including processing returns and exchanges, and dealing with customer queries and complaints
Maintain a good knowledge of the products and services that we offer, including the features and advantages of different computer brands and accessories
Upsell products and services to customers where appropriate

Requirements




A passion for IT and a robust interest in computer products and accessories
Excellent communication skills, with the ability to explain technical information to customers in a clear and concise manner
Strong customer service skills, with a friendly and helpful nature
Ability to work as part of a team and take direction from senior staff
Good organisational and time-management skills, with the ability to prioritise tasks effectively
Basic computer skills, with experience using Microsoft Office and other software applications
Previous experience in a retail environment would be advantageous

Working Conditions

This is a full time position, with a regular working schedule that may include weekends. You will be required to work on your feet for extended periods of time, and may need to lift and move heavy items. Our IT Retail Shop is a fast-paced setting, and you will need to be able to work under pressure and multi-task effectively.

If you are a customer-focused individual with a passion for IT and a friendly, helpful nature, then we would love to hear from you!

📌 Retail Assistant Griffith
🏢 Le Tech
📍 Griffith