What's in it for you?
Be a part of a energetic and expanding organisation that values growth and collaboration
Make a meaningful impact by improving the lives of individuals managing diabetes
Flexible hybrid work workplace with attractive remuneration package and additional perks

The Company

Join a globally recognised healthcare company, renowned for innovation within the Diabetes industry. This organisation is driven by its mission to improve the lives of individuals living with diabetes and equally committed to providing exceptional products and customer experiences.

Undergoing considerable growth, the company is looking for someone to join the team on a 12-month contract.

The Role

Working within the Customer Operations team based out of the Sydney CBD, you’ll be responsible for ensuring Customers are able to understand the scope of the coverage for Private Health Insurance reimbursement of their diabetes products.

On a day-to-day basis you will:
Manage all aspects of customer’s orders, verifying insurance perks and adhering to medical guidelines for reimbursement
Service as the department expert on escalation calls / tasks, insurance contracts and processing requirements for all covered products




Requesting and collecting updated documentation, order entry and coordinating shipment of product to customers
Support customers by answering inquiries, resolving issues empathetically and providing product information
Submission of all prior authorisation requests for approval and payment of products at time of claim processing
Calculate and document cost share amounts for potential customers
Collaborate with other internal teams such as Case Management, Sales and Billing to ensure a seamless ordering experience

About You
Bachelor’s Degree and/or equivalent combination of education and experience
4+ years’ related experience in a professional working environment, preferably with extensive phone support (medical device or health care experience preferred)
Highly organised and detail-oriented individual with a passion for healthcare and customer service
Familiarity with Salesforce CRM or similar systems
Strong oral and written communication

What's on offer?
Opportunities for professional growth and development
Flexible hybrid work arrangements
Attractive remuneration package with base salary + super + performance-based bonus

📌 Reimbursement Specialist Diabetes Nsw, 12 Month Contract Sydney (Australia)
🏢 OneMD Pty
📍 Australia