Join StayCo!

Surfers Paradise, Gold Coast QLD

Front Office & Reservations (Hospitality & Tourism)

Artique is a leading resort in Surfers Paradise, and we're on the lookout for an enthusiastic and customer-focused Resort Receptionist to join our front office team. If you thrive in a fast-paced environment and have a passion for delivering exceptional guest experiences, we want to hear from you!

About the Role:

As a Resort Receptionist, you will be the face of our resort, ensuring each guest receives a warm and welcoming experience from check-in to check-out. We are looking for someone who is vibrant, friendly, and can maintain a positive attitude, even during busy times.

Key Responsibilities:
Provide outstanding customer service with a smile, ensuring all guests feel valued and cared for.
Handle phone and online reservations efficiently, managing multiple tasks with attention to detail.
Facilitate smooth check-ins and check-outs, ensuring guest satisfaction throughout their stay.
Use various computer programs, including property management software like Resly, with confidence and precision.




Collaborate with team members to maintain a seamless front desk operation.
Maintain excellent written and verbal communication skills.

About You:
You are a team player with robust organisational skills and a knack for time management.
You have a cheerful personality and enjoy making our guests feel at home.
Previous experience in resort/hotel reservations or reception is preferred.
You have solid computer skills and can navigate multiple software programs with ease.
You’re reliable, professional, and ready to contribute to our agile team.

Work Schedule:
The front desk operates from 9am to 5pm on weekdays and 9am to 4pm on weekends.
The role includes a mix of weekday and weekend shifts, with an initial focus on mid-week shifts.
This is initially a part time/casual role.

Interested?

Please submit your resume along with a cover letter detailing why you would be the perfect fit for our team.

📌 Resort Reception Surfers Paradise
🏢 StayCo
📍 Surfers Paradise