Client Service Officer - NSW State Government

We are seeking a compassionate and customer-focused Client Service Officer for one of the leading NSW State Government teams based in Parramatta.

This opportunity is ideal for candidates with robust customer service skills, experience supporting vulnerable individuals, a background in financial administration and/or community services.

Role Details
Start: ASAP
Contract: Initial 1-month contract with robust potential for extension
Pay Rate: $40 per hour + super
Location: Parramatta NSW
Hours: 35 hours per week
Work Arrangement: Full time in office role

About the Role

You will support customers experiencing complex personal and financial circumstances by assisting with onboarding, financial administration, budgeting, customer enquiries, and ongoing support services while delivering empathetic and professional customer care.

The customer base includes vulnerable individuals such as:
NDIS participants
Customers in aged care
Young people previously in care




Adults living with disability
Customers with significant assets or property

Key Responsibilities
Support customer financial management and action planning
Build rapport and understand individual customer needs
Conduct onboarding and triage customer complexity
Respond to enquiries and resolve issues professionally
Maintain accurate records and liaise with internal teams
Escalate complex matters where required

Essential Requirements
Experience supporting vulnerable individuals
Finance background - had experience in managing finances before
Solid customer service and communication skills
Ability to manage sensitive matters with empathy and professionalism
Comfortable working within policies and compliance frameworks

If you feel this is the role for you then please apply with your up to date resume.

📌 Nsw State Government Client Service Officer Parramatta
🏢 Mayday Recruitment
📍 Parramatta