Lead and manage the customer service operations team to achieve service excellence.
Develop and implement strategies to enhance customer satisfaction and streamline processes.
Monitor and analyse key performance metrics to identify areas for improvement.
Ensure compliance with all relevant regulations and internal policies.
Collaborate with other departments to address customer concerns effectively.
Provide training and support to team members to maintain high performance.
Prepare and present operational reports to senior management as required.
Oversee the resolution of complex customer issues in a timely manner.

Amazing opportunityFlexible arrangements A successful Manager, Customer Assist Operations should have:
Experience in customer service or operations management within the public sector.




A robust understanding of customer service standards and best practices.
Proven ability to lead and motivate a team towards achieving organisational goals.
Excellent communication and problem-solving skills.
Knowledge of relevant compliance and regulatory requirements.
Solid analytical skills to assess performance metrics and drive improvements.

This organisation operates within the public sector and is based in Footscray.
Chance to contribute to impactful public sector initiatives.
Temporary role based in Footscray, providing a chance to work in a central location.

If you're ready to take on this rewarding role as Manager, Customer Assist Operations, we encourage you to apply.

📌 Manager, Customer Assist Operations Footscray
🏢 Michael Page
📍 Footscray