About us

Mercure Rockhampton is part of Accor, a global leader in hospitality with a network of over 5,000 hotels worldwide. At Mercure, we combine local charm with international standards, creating memorable stays for every guest. We pride ourselves on warm service, high standards, and a supportive team culture where people can thrive and grow.

Qualifications & experience
Minimum 12 months experience in hotel reception
Strong customer service skills
Intermediate or higher computer skills including microsoft products
Current QLD RSA (or ability to obtain within 3 days of employment)
Robust communication skills
Excellent time management skills
Hands-on, proactive and guest-focused approach
Ability to work a 7 day roster across both day and night shifts

Tasks & responsibilities
Check guests in and out
Reservations




Respond to incoming calls in a timely and skilled manner
Operate PABX telephone system
Coordinate meeting room facilities
Maintain cleanliness and presentation of reception area
Role model excellent customer service at all times
Knowledge of local area
Handle customer requests and complaints
Follow Accor policies and procedures + OHS procedures

Why Join Us?
Supportive and team-oriented workplace culture
Career development and growth opportunities
Work in a well-established regional hotel with robust guest demand
Employee benefits across La Vie Hotels & Resorts portfolio

📌 Hotel Receptionist Rockhampton
🏢 Mercure Rockhampton
📍 Rockhampton