After Dark Technology is a multi award winning, Brisbane headquartered IT services company with clients located both nationally and around the world. Currently we have over 40 staff and growing. Due to our high profile clients, we hold the internationally recognised ISO 27001 certification.

If you are an aspiring IT Service Desk skilled that has a passion for technology, helping people and wants to be part of a outstanding team servicing a diverse range of clients - then this role is for you!

You will be running the IT for other small and medium sized businesses. Everything from setting up hardware and software to dealing with ISPs, web developers and vertical market software providers to business owners and people in all different roles and industries.

To be successful in this role you will:
have 2+ years IT experience supporting Windows network environments




excel at explaining things in a language that non-technical people can understand
appreciate elegant simplicity over complexity
approach tasks with a sense of urgency
be well-presented, thorough and organised
have your driver's license to visit clients for onsite work

Key Responsibilities and skills include:
Strive for a high level of first contact resolution
Deliver consistently high levels of customer service
Follow up cases and requests to completion
Ability to perform appropriate diagnostics to initiate problem or change management workflow process
Prior experience in an MSP help desk role would be beneficial

Recruitment firms need not call thank you

📌 It Service Desk Level 1 & 2 Queensland
🏢 AfterDark Technology Pty
📍 Queensland