AIA Australia is seeking a General Manager, Customer to lead the enterprise customer strategy and the wellbeing ecosystem. You will champion a customer-centric culture, oversee complaints and remediation, and partner across Marketing, Distribution and Operations to deliver seamless experiences across life stages.
The role reports to the Chief Customer Operations and Claims Operations Officer and offers a jurisdiction-wide impact within a regulated financial services workplace.
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📌 General Manager, Customer Experience & Wellbeing Sydney (Australia)
🏢 AIA Shared Services
📍 Australia
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