Title: Customer Service Country Lead

Have you ever dreamt of a job where you can make everyone feel satisfied and fulfilled? Are you a strategic and meticulous leader with a desire for customer satisfaction? If you say yes to both questions, you will now have the chance to work as a Customer Service Country Lead for one of our major telecommunication clients in Sydney. Founded in Singapore, our client is a successful company who has a strong passion for providing consumers with more user-friendly mobile experiences and making a difference in the global telco industry.

Your duties include
Implementing strategies and tactics to improve Customer Experience & Satisfaction to ensure KPIs are always met
Mentoring the Customer Service to meet customers’ needs and
Giving constructive evaluation to staffs to help them improve their performance
Maintaining a friendly working relationship with the leaders within the organization to promote cooperation and commitment within a team




Aiming at a culture of continuous improvement in order to achieve optimal efficiency in operations
Directing the team to solve customers’ complaints in a timely and professional manner
Effectively Coordinating customer service projects and initiatives
Working directly with Head of Customer Happiness on strategic planning, suggesting thoughtful and creative insight on improvements

What makes you the best person for this position?
Minimum of 7 years of experience as a Supervisor/Leader in Customer Service
Previous digital customer service experience
Ability to lead and manage a team of at least 25
Proven track record in process improvement such as CSAT
A skilled and responsible team player
A robust understanding of Customer Service KPIs
Prior knowledge of Lean/Six Sigma Principles as well as forecasting and budgeting measures
Willingness to travel if required
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📌 Customer Service Country Lead Sydney (Australia)
🏢 EBR Ever Better Recruitment
📍 Australia