About the role

We require an enthusiastic and dedicated person to join our busy team as a full-time Duty Manager. This hands-on role requires outstanding customer service, the ability to lead by example, and clear direction and supervision of staff.

Key responsibilities
Manage venue operations during your shift, including bar, restaurant, gaming and TAB areas
Supervise, direct and support staff, including allocating duties and breaks
Ensure compliance with liquor and gaming laws, including responsible service of alcohol and responsible gambling
Monitor customer satisfaction, and resolve complaints and conflict professionally
Oversee cash handling, gaming payouts, shift reconciliations and end-of-shift reporting
Ensure health, safety and security procedures are followed, and respond to incidents
Report maintenance and security issues, and coordinate setups for events and functions
Assist management with stock control and ordering

About you
Associate Degree, Advanced Diploma, or Diploma (or 3 years of relevant work experience as a substitute)
Able to work a variety of shifts, including days, weekends and nights until 3am




A very high level of skill in dealing with conflict and conflict resolution
Staff management skills
Robust communication and highly developed interpersonal skills
Extremely versatile and able to multi-task, with keen attention to detail
Reliable, punctual and trustworthy
Accurate cash handling skills
Able to perform manual handling tasks (lifting, pushing, moving and pulling) for setup requirements
Current RSA, RSG Statement of Attainment, RMLV, Approved Manager's Licence and First Aid Certificate

About us

Souths is a well-known community club located on the south side of Cairns at Bentley Park (9 km from Cairns City). Our club caters to the needs of locals, visitors, members and guests, and provides a fantastic entertainment venue for the Cairns community. Our facilities include a great outdoor deck area adjoining the South Cairns Cutters AFL oval, Sirens Restaurant, a café, a sports bar, TAB and Keno, a gaming lounge, function rooms and a excellent indoor children's area.

We are open seven days, 10am to 3am.

📌 Duty Manager Full Time Bentley Park (Australia)
🏢 South Cairns Sports Club
📍 Australia