Job Description

Are you passionate about providing exceptional customer service and building meaningful relationships? Do you thrive in a quick-paced setting where quick thinking is essential? If so, we invite you to apply for the position of Loyalty Host at The DOOLEYS Group.

Salary: $92,259.00 - $92,259.00

Job Type: Permanent - Full Time

Location: Lidcombe

Job Category: Customer Service

Key Responsibilities
Provide outstanding customer service and build strong rapport with our members.
Understand and anticipate customer needs to ensure consistent satisfaction.
Show cultural sensitivity and foster meaningful connections with diverse customers.
Work flexible shifts, including afternoons, evenings, weekends, and public holidays.

Desired Skills And Experience
Extensive customer service experience, preferably within a club, hospitality, gaming or membership environment.
Proven experience leading, mentoring and motivating a team.
Demonstrated ability to build and maintain strong relationships with members and customers.
Exceptional interpersonal and communication skills,



with the confidence to proactively engage with members.
Experience managing difficult customer situations calmly and professionally.
Strong sales, promotional and member engagement skills.
Proficiency in either Mandarin, Cantonese, Vietnamese or Korean (highly desirable).
Current RSA and RCG certifications.
Flexibility to work a variety of rostered shifts, including evenings, weekends and public holidays.

What We Offer
An attractive salary.
On-site parking
One-on-one development, support, mentorship, and coaching.
Daily meal allowance.
17.5% annual leave loading.
Provided uniform.
Discounted membership at DOOLEYS Health and Fitness.

This is an excellent opportunity for an experienced and proactive individual to join a growing organization that is committed to developing its people. If you are ready to take on a rewarding role with The DOOLEYS Group and become part of our energetic team.
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📌 Loyalty Host Sydney
🏢 DOOLEYS Clubs
📍 Sydney