We’re looking for a Jira Service Management Specialist to join a Technology Operations team and take ownership of their JSM platform.

This is a hands‑on role focused on JSM administration, automation and continuous improvement , working closely with Service Desk, Infrastructure, DevOps and business teams.

The Role
Own and administer Jira Service Management
Configure workflows, automation, SLAs, forms, queues and request types
Identify and implement process improvements
Support JSM integrations with tools such as Confluence, Teams, Intune and CMDB
Manage permissions, reporting and dashboards
Support platform upgrades, testing and documentation

About You
2–5 years’ hands‑on JSM experience
Robust understanding of ITSM / ITIL processes
Experience with JSM workflows, automation and JQL
Comfortable working independently and taking ownership
Confluence, Assets, integrations or Atlassian certifications are advantageous

This is a excellent prospect for someone who wants genuine ownership of JSM and the chance to improve how the platform is used across the organisation.
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📌 Jira Service Management Specialist Melbourne
🏢 CircuIT Recruitment Group
📍 Melbourne