Service Delivery Coordinator - Support Services Global Support Centre

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ABOUT US

Born in Australia, loved around the world.
At Cotton On, we know valuable style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self‑expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.
We’re playfully rebellious and always optimistic. Join our world and let's do positive things together.

ABOUT THE ROLE

We're looking for a highly organised Service Delivery Coordinator to join our IT team to support the smooth delivery of technology services across our global retail network. Working closely with the Service Delivery team, you'll coordinate store technology deployments, manage schedules, support procurement activities, and ensure vendors, stakeholders and internal teams stay aligned to deliver key projects and operational outcomes. This role plays a critical part in keeping our technology initiatives on track, enabling technical teams to focus on delivery while ensuring every detail behind the scenes is expertly coordinated.





SKILLS & EXPERIENCE
Previous experience in a service coordination, administration, project support or operational coordination role.
Solid organisational skills with the ability to manage multiple priorities, deadlines and stakeholders.
Experience coordinating schedules, resources, vendors or project activities in a fast‑paced environment.
High attention to detail and confident communicator who can build strong relationships across technical and non-technical teams.
Exposure to procurement, purchasing or logistics processes would be highly regarded.
Experience working with IT service management tools is advantageous.
A proactive mindset with the ability to identify risks, solve problems and continuously improve processes.

BENEFITS
Competitive salary
Flexible working options & people‑first leave initiatives
Access to our world‑class Support Centre, with an in‑house restaurant & state‑of‑the‑art wellness centre featuring free gym & holistic health services
Subsidised onsite childcare centre
50% off ourBrands | Cotton On, Cotton On Body, Cotton On Kids,
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