Customer Service & Claims Consultant | Healthcare
12-month contract with a global healthcare organisation
Benefits
12-month contract with a global healthcare organisation
Hybrid working | Sydney CBD location
Market-competitive salary circa $86,000 + super + health insurance
About the company
A global healthcare organisation specialising in innovative medical technology and patient care solutions. With a growing presence in Australia, the business is committed to improving patient outcomes through accessible healthcare products, technology and exceptional customer support.
About the opportunity
An exciting opportunity for an experienced Customer Service & Claims Consultant to join a growing healthcare business based in Sydney CBD. Working within a supportive team, you will assist patients, healthcare specialists and external providers with insurance claims, eligibility enquiries and order processing.
This role combines customer service, claims administration and patient engagement, ensuring customers receive the support they need to access essential healthcare products.
Duties
Manage customer and patient enquiries
Process healthcare claims and approvals
Verify insurance eligibility and coverage
Liaise with insurers and healthcare providers
Coordinate orders and payment processing
Resolve claims and customer enquiries
Maintain accurate records and documentation
Support patients throughout their journey
Skills and Experience
Customer service or claims experience
Health insurance knowledge highly regarded
Healthcare patient engagement highly desirable
Strong communication and administration skills
Culture
Join a team-oriented, patient-focused team that values accuracy, empathy and exceptional customer service. A supportive environment where employees are encouraged to contribute ideas, develop their skills and make a difference to patients' lives.
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