The Great Southern Hotel Sydney (GSH-Sydney) is a busy heritage-listed hotel located in the heart of Sydney’s vibrant entertainment district, offering 176 rooms, and maintaining an occupancy rate of 99%. The hotel is within walking distance of the CBD, Central Station, Chinatown, Darling Harbour, and Sydney Convention & Exhibition Centres. The Great Southern Hotel is currently seeking a well-presented individual to join our Front Office team in the Casual position of Guest Service Agent.

About the role:

As our NA, your responsibilities will include:
Check-in and Check-out of guests.
Auditing all daily hotel transactions and daily shift reports.
Competently taking and processing reservations.
Ensuring professionalism and accuracy with information and billing during arrival and departure.
Taking responsibility to ensure all required tasks are completed accurately and within given time frames.
Dealing with any guest complaints in a professional manner.
Conducting site and safety walks around the hotel.

About you: The successful candidate must have:
Excellent communication and interpersonal skills




A commitment to outstanding customer service
The availability to work on a rotating roster
Excellent grooming and presentation skills
A warm and friendly personality
Confidence to problem solve without supervision.
Excellent time management skills
The ability to work under pressure with excellent attention to detail
Ability to work independently & within a team environment
Previous experience in a similar role is an advantage
First Aid and RSA Certificate (optional)
Knowledge of Oracle/Micros - Opera PMS Systems would be considered as an advantage
Must be available to work AM, PM and NA shifts on a flexible rotating roster (inclusive of Public Holidays).
Computer literacy in Microsoft Office 365

Benefits: This role offers a excellent prospect to expand upon your skill set. In addition, we offer the following benefits:
Supportive team workplace
Receive ongoing training and development of skills
Five-minute walk from Central Train Station
High occupancy and consistent shifts

📌 Casual Night Auditor Haymarket
🏢 Great Southern Hotel
📍 Haymarket