We arecurrently expanding our team of service agents in a growing serviced apartments management company. If you arereliable and customerfocused with a Retail or Hospitality / Accommodation background or experience - The position requires someone who is solution focused, versatile in their availability, and is a team player. Expected hours are roughly 30 per week, but may increase with leave coverage and business requirements. Requirement to travel between Noosaville and Birtinya locations with other locations and full time prospects also available for the right candidate.

This role will involve:
Reporting to your Manager daily
Working autonomously/with limited supervision to achieve set outcomes in theaccommodation operations.
Manage Check ins and Check outs
Execute the settling and issuing of guest's accounts.
Confirm bookings with guests in advance and liaise with the reservations manager where required
Take reservation enquiries and bookings
Manage data entry into Resly booking system
After hours phone coverage on a rotational basis (compensation provided, as required)




Ensure that guest requests are completed accurately and efficiently; focusing on guest needs as a priority
Assist with arranging and maintaining supplies such as linen, cleaning, room amenities and all other hotel supplies
Undertake basicMaintenance,Grounds and Cleaning Duties, as required
Ensure that all standards are maintained,customer needs are met and adhere to all policies and procedures
Work to help develop, protect and promote the company culture and morale.
Report to management regarding daily operations
Conduct room inspections and audits
All other duties as outlinedby management

To be successful in this role, you will be available to work various shifts, between the hours of 8.30am and 5.30pm on any day of the week in both Noosaville & Birtinya.

You must possess robust communication skills and are confident in problem solving communicationwith various people involved in the business. Experience in serviced apartments and strata properties is advantageous.
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📌 Guest Services Agent Noosa Shire
🏢 PV Operations
📍 Noosa Shire