Job Description

We have an exciting chance for a casual Telephone Operator to join our award winning, vibrant and passionate team at Meriton Suites Surfers Paradise.

About the Role /n

This position plays a critical role in our mission of delivering higher levels of service excellence, creating memorable moments and exceeding every expectation making brand advocates and guests for life.

Your key responsibilities /n

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Answering incoming calls from both in-house and external guests.

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Log and follow up on guests requests with the appropriate departments.

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Direct calls to guest rooms, departments, or key stakeholders of the business.

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Places outgoing calls when required.

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Provides information about hotel services to guests.

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Knows what action to take when an emergency call is required.

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Effectively communicate and liaise with associates on all levels and understanding the importance of team work within hotel operations.

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To be successful in this role you will have /n

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Authentic customer service.

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Impeccable grooming and presentation.

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Strong communication and listening skills.

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Ability to work in a team setting and under pressure.

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Why Meriton Suites? /n

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Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally

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Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne

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'Merit Academy' our online training platform to further develop your skills and knowledge

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Paid Parental leave

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Access to Employee Assistance Program (EAP) to provide professional and personal advice

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Friends and Family discounts

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Team activities and social events

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Induction program for all recent starters

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Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.
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📌 Casual Telephone Operator Surfers Paradise Gold Coast (Australia)
🏢 Meriton Suites
📍 Australia