Job Description

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Looking for a career chance with variety, stability and long-term growth?

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RGM Maintenance is seeking a motivated and customer-focused Service Advisor to join our growing Townsville team.

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As an authorised Daimler Trucks dealership, we work across Mercedes-Benz, Freightliner and Fuso vehicles — along with defence vehicles, tankers and specialised equipment. No two days are the same.

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We are looking for someone who is organised, professional and thrives in a fast-paced setting.

What We Offer/n

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Stable full-time position

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Supportive team setting

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Diverse and engaging workload

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Modern workshop and systems

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About the Role/n

As the first point of contact for our customers, you will play a key role in ensuring the smooth day-to-day coordination of workshop operations.

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Your responsibilities will include:

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Managing customer enquiries face-to-face, by phone and email

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Booking and coordinating workshop jobs

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Preparing repair orders and job documentation

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Liaising with technicians and parts departments

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Processing invoices and quotations

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Providing customers with updates on repairs and job progress

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Maintaining accurate records and administrative systems

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About You/n

To succeed in this role, you will have:

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Strong customer service and communication skills

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Excellent organisation and time management

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The ability to multitask in a busy environment

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High attention to detail

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Reliable and professional work ethic

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Sound computer skills including Outlook and Excel

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A positive attitude and willingness to learn

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Highly Regarded/n

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Previous Service Advisor or administration experience

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Experience with Equip or dealership management systems

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Automotive, transport or workshop industry exposure

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Why Join RGM Maintenance?/n

We value positive people and invest in long-term careers. This is an opportunity to join a growing business where your contribution is recognised and your development is supported.

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If you are looking for a role with stability, responsibility and future opportunities, we would love to hear from you.

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📌 Service Advisor Townsville
🏢 R.G.M. Maintenance Pty
📍 Townsville