Job Description

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Office locations: Sydney, Canberra and Adelaide

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Essential: Current NV1, NV2 or TSPV security clearance

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Help shape digital services that support intelligence practitioners and partner agencies.

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We are seeking an experienced Service Designer to support a major Federal Government client with offices in Sydney, Canberra and Adelaide .

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Apply your Service Design, UX and Human-Centred Design (HCD) expertise to create accessible, effective end-to-end digital services across complex operational environments.

What you’ll do /n

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Conduct user research, facilitate workshops and lead usability testing to understand user needs.

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Develop personas, journey maps and service blueprints to inform service design.

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Translate research insights into actionable requirements and user stories.

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Collaborate with Product Owners, Business Analysts, Architects and delivery teams to shape solutions.

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Ensure services meet WCAG 2.1 AA accessibility requirements and align with digital service standards.

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Support Agile delivery through Scrum, SAFe or Lean UX practices.

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What you’ll bring /n

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A current NV1, NV2 or TSPV security clearance — mandatory.

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A robust background in Service Design, UX and HCD , with experience designing end-to-end services.

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Proficiency in Figma, Miro, Visio or similar tools .

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Experience working within Agile delivery teams.

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Knowledge of accessibility requirements and digital service standards.

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Solid research, facilitation and collaboration skills, with the ability to turn complex findings into explicit design outcomes.

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Experience in law enforcement, intelligence, defence or other highly regulated environments will be highly regarded.
J-18808-Ljbffr

📌 Ux / Human Centred Design Specialist Canberra
🏢 Nixil Pty
📍 Canberra