Saul Recruitment - Specialising in recruiting top MSP/MSSP/Security talent across ANZ!
Looking for an L2 Support role where you can work with enterprise-level technology, get genuine exposure to cyber security and keep developing your technical skills?
$80k - $90k + Super + Training
Sydney Eastern Suburbs | Office-Based | Very Close to Train Station | Career Growth!
** Saul Recruitment has partnered with a fantastic, established and growing Australian MSP to recruit a Level 2 Support Engineer to join their Sydney team.
This is a lovely, close-knit and growing business with more than 15 years in the market and a very loyal, varied and professional client base across healthcare, fintech, financial services, government and other organisations operating in regulated, high-stakes environments, where technology, security and reliability matter!
Just as importantly, they have built a very supportive and collaborative culture.
People genuinely work together, knowledge is shared and management is highly supportive of the team, both technically and from a career development perspective.
They're looking for someone who takes real pride in fixing things properly, not just closing tickets.
You'll work with clients who genuinely can't afford downtime, giving you exposure to interesting environments, enterprise-level technology and security tools that will keep building your skills.
Why This Company Stands Out:
Established and growing: More than 15 years in business with a loyal, varied and professional client base.
Close-knit culture: A genuinely loyal, collaborative team where people support each other and share knowledge.
Supportive management: Work with management that is approachable, invested in its people and genuinely wants engineers to develop and succeed.
Interesting clients: Support healthcare providers, financial services firms, government agencies and other organisations operating in high-stakes environments.
Real technical exposure: Work across Microsoft cloud, servers, networking, endpoint security and cloud infrastructure.
Security experience: Exposure to NV1-cleared engagements, Essential Eight aligned security and enterprise-level security tools.
Training and certifications: A business that genuinely supports continued learning and invests in developing its engineers.
Career progression: Opportunities to keep building your technical skills and progress your career as the business grows.
Experienced team: Work alongside experienced engineers who will support you, collaborate with you and share their knowledge.
Convenient Sydney location: Office-based and very close to the train station.




This is a great opportunity if you're already working at Level 2, or you're a solid Level 1 Engineer who is ready to step up and take on more responsibility.
What You'll Be Doing:
Providing Level 2 support across a varied client base
Taking ownership of escalated technical issues from start to finish
Troubleshooting Microsoft 365 and cloud environments
Supporting Windows and Linux Server environments
Troubleshooting networking and connectivity issues
Working across endpoint security and security tooling
Supporting cloud infrastructure
Working directly with clients to understand and resolve technical problems
Explaining technical issues clearly to non-technical users
Supporting environments where uptime, security and reliability really matter
Mentoring and providing guidance to Level 1 engineers
Escalating issues appropriately and working with senior engineers when required
Collaborating closely with the wider technical team
Building your skills across enterprise-level technologies, cloud and cyber security
Tech Environment Experience Across a Mix of:
Microsoft 365
Entra ID/Azure AD
Windows Server
Linux Server
Azure/Cloud Infrastructure
Networking
Endpoint Security
Cyber Security Tooling
ACSC Essential Eight
Enterprise-level infrastructure and security technologies
You don't need to know everything on day one.
They're looking for someone with solid fundamentals, a genuine desire to learn and the attitude to take ownership when something lands on their desk.
What You'll Bring:
2+ years of experience in an MSP or IT support environment
Level 2 experience, or strong Level 1 experience with the ability and ambition to step up
Solid Microsoft 365 knowledge
Experience with Entra ID/Azure AD
Windows Server experience
Exposure to Linux Server environments
Good networking fundamentals
Exposure to endpoint security and security tooling
Experience with the ACSC Essential Eight would be highly regarded
Strong troubleshooting and problem-solving skills
A methodical approach to resolving technical issues
The confidence to take ownership of problems through to resolution
Great communication skills and the ability to explain technical issues to non-technical clients




Curiosity and a genuine interest in continuing to develop technically
The honesty to say when you don't know something, then go and find the answer
A collaborative team mindset and willingness to help more junior engineers develop
What's In It For You?
$80k - $90k + Super + Training
Join a small, established and growing Australian MSP
Become part of a very close-knit, loyal and collaborative culture
Supportive, approachable management that genuinely invests in its people
Work with a loyal, varied and professional client base
Exposure to enterprise-level technology and tools
Build valuable experience across cloud and cyber security
Exposure to security-focused and Essential Eight aligned environments
Work alongside experienced technical engineers
Genuine support for certifications and ongoing training
Clear opportunities for future career progression
Build your technical skills rather than getting stuck doing repetitive support
Sydney office very close to the train station
Join a team where people genuinely support each other and want to see you develop
This is a real opportunity to take the next step in your technical career - especially if you want more exposure to cloud, infrastructure and security, while joining a business where culture, collaboration and developing its people genuinely matter.
If you take pride in fixing things properly, enjoy working directly with clients and want to keep learning from experienced engineers in a supportive team, I'd love to have a confidential chat.
Referral Bonus!
Know someone who would be perfect?
Refer them and receive $2,000 if they're successfully placed!
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📌 Level 2 Msp Support Engineer - Managed It, Cybersecurity, Cloud And Ai (New South Wales)
🏢 Saul Recruitment
📍 New South Wales