Sydney CBD | Leading Global Professional Services Firm
An exciting opportunity has become available for an experienced IT Support Analyst to join the Sydney office of a highly regarded international professional services firm on a 12-month contract.
This is a hands-on role supporting a fast-paced corporate environment, where you'll be responsible for ensuring the smooth operation of end-user technology, resolving technical issues, and delivering exceptional customer service across the business.
The Opportunity
Working as part of a cooperative national technology team, you will provide frontline and onsite support for a broad range of hardware, software, mobile devices, audio visual systems and collaboration technologies.
You will act as a key point of contact for staff, taking ownership of technical issues from initial request through to resolution while maintaining a high level of customer service and professionalism.
Key Responsibilities
Provide Level 1 and Level 2 desktop support across hardware, software and mobile technologies
Install, configure and maintain laptops, workstations, peripherals and business applications
Troubleshoot and resolve technical issues relating to Microsoft Windows and Microsoft Office environments
Support video conferencing, audio visual systems and online meeting platforms
Manage incidents, service requests and escalations through the IT service management framework
Perform preventative maintenance and system checks across end-user technology
Participate in technology improvement initiatives and project work
Maintain accurate documentation of incidents, resolutions and troubleshooting activities
Analyse recurring issues and recommend preventative solutions
Deliver outstanding customer service and build strong relationships with internal stakeholders
Participate in a rotating on-call support roster,



including occasional after-hours support when
To be successful in this role, you will bring:
Previous experience in a Desktop Support, IT Support Analyst or Service Desk role
Strong knowledge of Microsoft Windows operating systems
Demonstrated experience supporting Microsoft Office applications
Solid understanding of workstation, laptop and peripheral hardware
Experience working within a Service Desk environment and managing SLAs
Excellent troubleshooting and problem-solving skills
Strong communication skills with the ability to engage confidently with stakeholders at all levels
Exposure to audio visual, video conferencing and collaboration technologies
Relevant IT qualifications or certifications (Microsoft certifications highly regarded)
A proactive, customer-focused approach with the ability to work both independently and within a team
Previous experience supporting users within a law firm or professional services environment will be highly regarded
An understanding of the unique technology, confidentiality and service requirements of a legal practice is highly desirable
Willingness to participate in an on-call support rotation and provide occasional after-hours support when required
What's On Offer
12-month contract with a leading global organisation
Supportive and collaborative team culture
Exposure to modern technologies and enterprise-scale environments
Attractive salary package
CBD location with excellent transport access
Wellbeing initiatives and additional employee benefits
Opportunity to work within a highly respected professional services environment
At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves.
If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.

📌 It Analyst (New South Wales)
🏢 Frog Recruitment
📍 New South Wales