We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries.
This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.
In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.
Key ResponsibilitiesManage a high volume of inbound customer callsProvide accurate information and timely resolution to enquiriesNavigate multiple systems while maintaining call quality and accuracyRecord and update customer informationEscalate complex matters where requiredDeliver a consistently high level of customer serviceAbout YouPrevious contact centre experience is essentialDemonstrated experience handling high-volume inbound callsStrong communication and active listening skillsAbility to build rapport and manage challenging conversationsHigh attention to detail and data entry accuracyComfortable working in a fast-paced environmentStrong problem-solving skills and ability to follow processesWhat's On OfferOpportunity to work with a leading organisation in its fieldSupportive and collaborative team environmentComprehensive training providedCompetitive salary packageIf you're passionate about customer service and thrive in a busy contact centre setting, please apply by sending in an updated resume using the "Apply" function

📌 Care Coordinator (Brisbane)
🏢 Chandler Macleod
📍 Brisbane