About the Opportunity Our client is a leading provider of customer engagement and business technology solutions, supporting some of Australia's most recognised automotive, retail and service-based organisations.
Due to continued growth, they are seeking an enthusiastic and customer-focused Customer Contact Centre Consultant to join their high-performing team.This role is ideal for someone who enjoys speaking with people, thrives in a quick-paced environment, and takes pride in delivering exceptional customer experiences.
You'll be engaging with customers on behalf of a range of well-known brands, helping to strengthen customer relationships, improve satisfaction, and identify valuable sales and service opportunities.The Role As a Customer Contact Centre Consultant, will be 2 - 4 days a week and you will be responsible for conducting outbound customer contact campaigns via phone and email, following client guidelines and established quality standards.Success in this role requires strong communication skills, attention to detail, the ability to navigate multiple systems simultaneously,



and a genuine passion for providing a positive customer experience.Key ResponsibilitiesConduct outbound customer calls on behalf of clientsFollow campaign scripts and client requirements accuratelyRecord detailed and accurate customer interactions and feedbackAchieve daily productivity and performance targetsMaintain high standards of data accuracy, spelling, and grammarBuild rapport with customers and represent client brands professionallyActively listen to customer needs and capture relevant informationParticipate in ongoing coaching, quality assurance reviews, and training sessionsContribute to process improvements and administrative tasks as requiredAbout You To be successful in this role, you will have:Previous experience in a contact centre, customer service, telesales, appointment setting, or similar roleExceptional verbal and written communication skillsA professional and friendly phone mannerStrong listening and rapport-building abilitiesExcellent attention to detail and data entry accuracyConfidence working across multiple systems and applications simultaneouslyA positive attitude towards feedback and continuous improvementStrong organisational skills and the ability to manage competing prioritiesDemonstrated ability to meet or exceed performance targetsAt Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.You can read more about our commitment to diversity and inclusion at

📌 Contact Centre Consultant (Melbourne)
🏢 Chandler Macleod
📍 Melbourne