Customer Service Representative Location: Parramatta, NSW Rate: $***** per hour + SuperContract End Date: 18th January ****Start Date: ASAP (pending checks)Hours: 7 hrs per day / 35 hrs per week (The successful candidates will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays)About the Role Provide assistance, advice, source information and deliver customer support services, for multifaceted enquiries and complaints to facilitate the effective operation of the business in order to ensure outstanding customer service.
Key ResponsibilitiesCreate positive customer experience in all interactions, across a variety of channels, maintaining a professionally courteous and friendly manner to ensure customer focused service delivery placing the customers at the centreUpdate and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessibleResearch, analyse and resolve enquiries from a variety of interaction channels to resolve enquiries in a timely manner, or transfer to an appropriate channel/s for effective resolution where requiredProvide advice and assistance to build customer capability regarding products and servicesAccurately receipt and record customer complaints and escalate unresolved issues through appropriate channels to ensure timely and effective outcomes for customersPerform administrative support activities, including the creation and updating of records,



in line with privacy requirements and legislative obligations to ensure the integrity of information and to support effective service deliveryContribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplaceThe Successful Candidate2 - 3 years customer service experience (call centre, admin, retail)Need excellent written and verbal communication skillsPrevious gov experience is preferred but not requiredLooking for candidates who have previously worked in an office environmentIntermediate computer skills required -TypingUsing mouse and monitorStrong email etiquetteProficient in Microsoft office suite, particularly Outlook and TeamsSpecific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly Intermediate computer skills required -TypingUsing mouse and monitorStrong email etiquetteProficient in Microsoft office suite, particularly Outlook and TeamsSpecific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quicklyHow to Apply If you are an organised, detail focused skilled looking to support a high performing team in a structured and meaningful role, we encourage you to apply.
Call George Wright on or email for any further information.
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.

📌 Customer Service Officer (Sydney)
🏢 Whizdom
📍 Sydney