Key Account Manager - Major Retail Accounts Hills District Hybrid $110K-$130K + Super + Car Allowance + Incentives An exciting opportunity is available for a Key Account Manager to join a global organisation within the animal health and consumer products sector and own a portfolio of major retail and e-commerce customers across Australia and New Zealand.
You will be responsible for building strong head-office relationships, managing commercial activity and bringing customer plans to life across some of Australia's largest retail channels.The Role Working closely with internal sales, marketing, supply chain, finance and e-commerce teams, you will take ownership of key customer relationships and ensure commercial plans are effectively executed.
Your responsibilities will include:Managing relationships with major national retail and e-commerce accountsDeveloping and executing customer account plans across a 6-12 month horizonManaging promotional calendars, activations and customer campaignsWorking closely with Marketing to deliver promotional activityLeading commercial discussions and negotiating customer agreements and promotional rebatesSupporting range reviews and customer presentationsIdentifying opportunities to grow revenue and expand product distributionMonitoring customer sales, revenue and profit performanceWorking with Supply Chain to resolve stock and fulfilment requirementsGathering market and competitor intelligence through occasional store visitsSupporting current product launches and securing ranging opportunitiesMaintaining strong relationships with customers and internal stakeholdersThis is not a high-volume cold-calling role.




Success is measured through customer relationships, revenue, budget performance, commercial outcomes and effective execution.
About You We are looking for a commercially minded and relationship-focused Account Manager who enjoys working with major customers and wants to take ownership of their accounts.
You will ideally have:Experience in Key Account Management, Account Management or Customer ManagementExposure to major retail, big-box or FMCG customersExperience managing commercial relationships with head-office stakeholdersStrong negotiation and relationship management skillsExperience working with promotional campaigns and customer activationsStrong organisational and planning skillsAn analytical mindset and confidence working with sales dataThe ability to manage multiple customers, projects and priorities simultaneouslyExcellent communication and presentation skillsA current driver's licence and willingness to travel occasionallyPet industry experience is advantageous but not essential.
We are particularly interested in candidates with strong FMCG, consumer products, retail, pharmaceutical/healthcare or similar commercial backgrounds.
What's On Offer?
$110,000-$130,000 + Super + car allowance + bonusHybrid working arrangementsMajor national retail accountsNational and occasional international travelStructured onboarding and comprehensive trainingThe opportunity to join a global organisation with a strong market presence If you are an ambitious Account Manager or Key Account Manager looking for a role where you can make a genuine commercial impact across major retail customers, please apply now.

📌 Key Account Manager (Sydney)
🏢 Norwest Recruitment
📍 Sydney