Customer ServiceJandakot Permanent Full-Time $65,000 - $70,000 + SuperAn exciting opportunity has become available for a Customer Service professional to join a long standing global business.
This is a hands-on customer service role where you will be responsible for managing customer enquiries, processing orders, coordinating with warehouses and freight providers, and supporting the sales team to deliver a seamless customer experience.
You'll be joining an established and supportive team of five and will work closely with the Hub Manager and broader sales and warehouse teams.Your responsibilities will include:Managing incoming customer calls and enquiries relating to orders, products, pricing and availabilityProcessing customer orders accuratelyLiaising with warehouse managers, sales representatives and freight companies regarding orders and deliveriesFollowing up outstanding orders, backorders, stock availability and delivery issuesMaking proactive outbound calls to customers to follow up enquiries, quotes and ordersIdentifying opportunities to upsell and cross-sell products and generate additional businessProviding sales support to Business Development Executives, including stock level reporting and order assistanceManaging enquiries through the ticketing system and shared inboxProcessing invoices and general administration associated with customer ordersBuilding robust relationships with customers through reliable, responsive and professional serviceThe role will involve a combination of inbound and outbound customer contact.
While call volumes will vary, the successful person will be comfortable working in a busy environment where customer service,



accuracy and responsiveness are important.About You:Previous experience in customer service, call centre, sales support or a similar roleStrong verbal communication and a professional telephone mannerExcellent attention to detail and accuracy when processing ordersConfidence making outbound calls and proactively engaging with customersA genuine commercial mindset and willingness to identify sales opportunitiesGood computer skills and experience using Microsoft OfficeExperience working with ticketing systems, shared inboxes or CRM platforms is advantageousThe ability to work collaboratively with sales, warehouse and operational teamsA positive, motivated and outgoing personalityExact experience not essential - what matters most is your customer service ability, communication skills and willingness to learn.
What's on Offer?
Permanent full-time opportunity$65,000 - $70,000 + superMonday to Friday, 5 days per week in the Jandakot officeJoin an established and supportive teamComprehensive onboarding and training providedA diverse role combining customer service, administration and sales supportThe prospect tojoin a leading global organisationTraining & Support:You'll receive a structured onboarding program to ensure you are confident in the systems, products and processes.
Initial training will take place with the existing team, followed by ongoing support from the Hub Manager and regular catch-ups via Teams.
You'll have plenty of opportunity to learn the role before taking ownership of the WA customer base.
Apply Now If you're looking to build a career in customer service and enjoy building relationships and solving problems, we'd love to hear from you.

📌 Customer Service (Western Australia)
🏢 Norwest Recruitment
📍 Western Australia