Are you passionate about delivering great customer service and looking for your next opportunity?
We're looking for Customer Service Specialists to join a leading global insurance organisation based in Melbourne CBD.
You'll be the first point of contact for customers, helping with their insurance enquiries and providing friendly, knowledgeable support across phone, email and online channels.
The Role This is a full-time, 6-month contract running from 26 October **** to 26 April ****.
You'll work as part of a supportive customer service team, with comprehensive training provided to set you up for success.
Your day-to-day will include:Handling inbound phone-based customer enquiriesManaging written requests and email enquiries through internal systemsMaking sales calls relating to new businessFollowing up with customers on non-sales enquiriesProviding clear, accurate and empathetic support to customersUsing multiple systems to record and manage customer interactionsSupporting customers across phone, email, online referrals and social mediaTraining & Support You'll receive 2 weeks of full-time training in the organisation's Collins Street office before moving into a supported buddying period, working alongside experienced team members and trainers.
The contact centre operates between 8am and 8pm,



so flexibility across these hours is required.
What's in it for you?
$***** per hour + superWeekly payFull-time, 6-month contractMelbourne CBD location close to public transportComprehensive paid trainingOngoing support from experienced team membersOpportunity to build your experience within the insurance industryJoin a cooperative and customer-focused teamAbout You We're looking for people who genuinely enjoy helping others and are confident communicating with customers.
You'll ideally have:Previous customer service, call centre or phone-based experienceExcellent communication and interpersonal skillsA genuine passion for delivering a great customer experienceStrong attention to detail and the ability to manage multiple systemsConfidence working in a fast-paced environmentThe ability to remain calm, professional and empathetic when dealing with customersA positive, collaborative approach and willingness to learnStrong computer skills and the ability to quickly pick up new systemsYou don't need previous insurance experience - full training will be provided.
Ready to take the next step?
If you're customer-focused, reliable and ready to join a global insurance organisation, we'd love to hear from you.
Apply now with your updated CV.

📌 Customer Service Specialist (Melbourne)
🏢 Mayday Recruitment
📍 Melbourne