About the organisation The organisation operates within the manufacturing sector, focusing on warranty processes for their products.
About the role As a Warranty Service Officer, you will oversee the warranty process for customers in Australia, ensuring product satisfaction and adherence to warranty specifications.
You will also support general customer service inquiries, contributing to the overall service team.
Key responsibilities Handle customer inquiries regarding warranty issues via phone, email, and in personAdminister warranty claims, including assessing coverage and problem-solvingLiaise with service agents and plumbers to ensure warranty work is completedMaintain the warranty database and complete data entry for warranty claimsProvide backup administration for customer service,



including order entryCommunicate significant developments with key stakeholdersRepresent the organisation at trade shows and functions as required.
Skills & experience Proven experience in the plumbing industry, preferably with a focus on bathroom products and installationsStrong customer service ethic with excellent verbal and written communication skillsDemonstrated aptitude for problem-solving and ability to work independently and within a teamProficiency in Microsoft Office Suite and basic order entry systems.
What's in it for you Competitive salary of up to $80,000 per annumFlexible working hours with a supportive team environmentOpportunities for professional development and training.
Apply now with your current CV.
For further information please contact Sergei Evglevski, Temp & Contract Consultant, on .

📌 Warranty Service Officer (Melbourne)
🏢 People2People AU
📍 Melbourne