MAYDAY Recruitment is proud to be partnering with one of Australia's largest funeral service providers to recruit a compassionate and professional Customer Care Specialist to join their growing contact centre team based in Holland Park.This is a unique opportunity to work in a meaningful service-driven role where empathy, care, and professionalism are at the heart of every interaction.
As the first point of contact for families during difficult times, you will provide reassurance, guidance, and support while coordinating important next steps with sensitivity and attention to detail.Working within a collaborative and supportive environment, you will play a pivotal role in ensuring families feel cared for from the very first call.What you'll be doing:Managing inbound first calls with empathy and professionalismSupporting families through sensitive conversations with care and patienceCoordinating services and liaising with internal teams to ensure smooth processesAccurately recording information and maintaining detailed recordsGuiding families through next steps and providing reassurance throughout the processContributing to a positive and supportive team culture focused on continuous improvementWhat we're looking for:A compassionate and mature-minded approachStrong communication and active listening skillsAbility to remain calm and professional in emotionally sensitive situationsExcellent attention to detail and organisational skillsExperience in customer service, contact centres, healthcare, community services, or other people-focused industries highly regardedA team-focused attitude with a willingness to learn and growWhat's on offer:Full-time permanent opportunityMonday to Friday roster 9am - 5pmWork with a respected and established organisationComprehensive training and ongoing support providedMeaningful role where you can genuinely make a difference to families during difficult timesIf you are someone who thrives in a caring, fast-paced workplace and wants to be part of a supportive team delivering exceptional service, we would love to hear from you.

📌 Customer Care Coordinator (Brisbane)
🏢 Mayday Recruitment
📍 Brisbane