Who We Are: Lindsay Australia is a leading transporter of fresh and refrigerated produce.
We take pride in supporting our farmers every step of the way-from planting and packaging to connecting them with retailers and families through our comprehensive road, rail, and logistics network.
Over the past 70+ years, our unique and diversified value chain has continually evolved, and our workforce grown to **** Australia wide.
Our continued growth creates exciting opportunities to build your career and Grow with Lindsay's.
Why You'll Love This Prospect: This is more than a customer service role - it's a genuine step-up opportunity.
Reporting to the National Customer Service Manager, you'll initially focus on learning our customers, systems and national depot network while playing a senior role in coordinating the team's day-to-day workflow.
As your knowledge grows, you'll take on greater responsibility for coordinating the Brisbane-based team and supporting consistent service across our wider network, with a clear pathway to Team Leader and longer-term potential toward Customer Service Manager.
This is customer service in a quick-moving operational environment, not a call centre.
You'll work closely with customers, depots, Business Development Managers and Key Account Managers to resolve issues, obtain accurate information and keep freight moving.
What You'll Do: Coordinate daily customer service workflow and prioritise time-sensitive requirementsManage customer orders, freight bookings, jobs and delivery requestsLiaise with depots and operational teams to resolve issues and ensure customer requirements are metBuild strong relationships with customers, BDMs, KAMs and key depot contactsSupport and guide team members, including remote teamsIdentify opportunities to improve processes,



systems and the customer experienceDevelop the operational and leadership skills required to progress into Team Leader What You Bring: Strong customer service experience in a busy, high-volume environment, ideally transport, logistics or warehousingThe maturity, confidence and ambition to step into a senior role and develop into people leadershipStrong communication, relationship-building and influencing skillsExcellent planning, prioritisation and time-management skillsConfidence working across business systems; transport or ticketing system experience is advantageousA proactive, flexible approach and genuine focus on customer serviceA willingness to learn and understand a complex national transport network What We Offer: A defined pathway from Senior Customer Service Officer to Team LeaderTraining, coaching and support to build your leadership and operational knowledgeThe opportunity to influence team performance and improve customer serviceFamily-oriented culture focused on safety, support and inclusivityFree onsite parkingRecognition and reward programsEmployee referral and retention bonusesSalary packaging options, including novated leasesDiscounts with Qantas, Ringers Western, Bridgestone Tyres and more If you're an experienced customer service professional ready to step up, lead from the front and build a long-term career in transport and logistics, we'd like to hear from you.
Apply now and Grow with Lindsay's .
Equal Opportunity Employer: The Lindsay Group is committed to a diverse and inclusive workplace and encourages applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, veterans and individuals from all cultural backgrounds.
All applicants will be considered fairly regardless of race, gender, age, disability or veteran status.

📌 Senior Customer Service Officer (Brisbane)
🏢 Lindsay Australia
📍 Brisbane