DescriptionOur belief:At SOLPLANET, we are driven by a simple idea: solar for everybodyWe strive to create the best possible experience for our customers and partners by delivering reliable, easy-to-use and bankable renewable energy solutionsThat is why our solar inverters, energy storage systems, EV chargers and utility-scale solutions are designed to be efficient, reliable and user friendlyWho We Are:Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutionsAISWEI has more than 17 years of expertise in R&D; and manufacturing, with a strong technology heritage from both Germany and ChinaWith 70 GW+ cumulative shipments as of Dec ****, AISWEI is one of the largest manufacturers of solar string inverters world-wideAISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service providerTo support the next stage of growth, SOLPLANET is establishing a dedicated Utility Business Unit for EMEA, focused on utility-scale PV projects, MV solutions, grid integration, certifications and strategic customer developmentOur team passionately believe that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every dayHow you ́ll help us:As a Service Engineer:Provide technical troubleshooting support to installers and other customers via phone or digital channelsProvide commissioning support (remote or on-site)Actively collaborate with international and local colleagues/departments to effectively resolve customer issuesPlan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of invertersSupport the qualification, onboarding and management of new service partnersAccurately document all relevant case information using CRM softwareDeliver training sessions to customers or internal colleaguesContinuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectivenessRegularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales processRequirementsYour background and skills:Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.Fluent in both Chinese and English, with native-level Mandarin communication skills.In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.Ability to work independently and focused in a dynamic, quick-paced environmentPrior work experience in a PV related industry is not a necessity but will be an advantageYour attributes:Self-motivated and performance drivenExcellent interpersonal and communication skillsCan-do attitude and hands-on mindsetProactive, dynamic, solution and customer orientedBenefitsWhat we offer: · An International Team Environment: Join a talented group of marketers from diverse cultural backgrounds who collaborate closely with true team spirit.




· Ownership and Impact: Take on responsibility from day one and enjoy the freedom to bring your ideas to the table, making a meaningful contribution and leaving your footprint.
· Value-Driven Culture: Be part of a company that prioritizes values, fosters flat hierarchies, and ensures approachable and supportive leadership.
· A Multi-Cultural Workplace: Work with colleagues from various cultures and perspectives, contributing to an enriching and inclusive work experience.
· Professional Growth Opportunities: Grow your career in an international environment that leverages your abilities, skills, and expertise, while offering pathways for long-term development.
· Be Part of a Growing Industry: Join an ambitious and rapidly expanding Solplanet team, where fast decision-making and energy drive strong opportunities for you to succeed in cultivating your career within the renewable energy industry.By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process.
If there is no employment, the data will be deleted after six months.
The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties.
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📌 Service Engineer (Melbourne)
🏢 Solplanet
📍 Melbourne