Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title And SummaryProgram Manager, Cardholder ServicesOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title And SummaryProgram Manager, Cardholder ServicesOverviewThe Cardholder Services Program Manager ensures alignment on strategy, and leads financial performance, and execution of Mastercard's Cardholder Services programs across select Asia Pacific markets, with a focus on Australia and Recent Zealand.
This role ensures alignment with Core Payments priorities, delivers tangible value to clients, and ensures collaboration across teams to support business growth and client success.Key ResponsibilitiesStrategic Planning & Market DevelopmentIdentify and evaluate market opportunities to expand Cardholder Services offerings in alignment with Mastercard's strategic priorities.Develop and maintain strategic roadmaps that reflect evolving market needs and competitive dynamics.Leverage market intelligence and customer insights to inform product innovation and go-to-market strategies.Drive execution of strategic initiatives through cross-functional collaboration and performance tracking.Internal Stakeholder EngagementServe as the point of contact between Cardholder Services and internal teams including Customer Solution Centers, Account Management, Billing and Product Leadership.Communicate program performance, strategic initiatives, and customer feedback to internal stakeholders to ensure alignment and visibility.Champion internal awareness and understanding of Cardholder Services current and new propositions, ensuring integration with broader business objectives.Client Relationship ManagementBuild and maintain strong relationships with key clients, ensuring high engagement and satisfaction with Cardholder Services programs.Support Account Management leads in scheduled business reviews to assess client needs, program performance, and identify opportunities for growth.Collaborate with Account Teams to upsell and optimize Cardholder Services solutions.Program Execution & Operational ExcellenceEnsure seamless execution of Cardholder Services programs, safeguarding revenue streams and maintaining program integrity.Manage operational escalations, coordinating across vendors, service providers, and internal teams.Support operational excellence through the process inclusive of overseeing efficient billing process and enablement processes to ensure operational accuracy and efficiency.Maintain a strong focus on risk mitigation and operational excellence across all client programs.Financial Performance & P&L; OwnershipSupport the P&L; management for all programs in the designated markets, ensuring alignment with budget, forecast, and actual performance targets.Monitor monthly financials, proactively identifying risks and opportunities to drive revenue growth and close performance gaps.Conduct profitability assessments across key accounts and product lines to inform pricing strategies and cost optimization.Partner with Finance to manage billing accuracy and financial reporting.All About YouBachelor's degree in business or equivalent work experience1-3 years related work experience, preferably in Financial ServicesExperience in product management, product development,



and project management, desirable.Skills/ AbilitiesStrong interpersonal, written and verbal communication skillsStrong organizational, planning and follow-up skillsStrong analytical skills desirableBusiness Acumen with the ability to provide solutions that drive positive results to the customer and MasterCardSelf motivated with a proven track record of delivering success while operating within a teamStrategic thinker with ability to derive and translate data analytics to meet business goalsProject management skills, highly organized with strong attention to detailMust be able to work independently in developing and mapping out solutionsMust be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional resultsExpert PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access; programming and coding ability a plusExperience with Tableau, Domo, or other comparable business intelligence toolsUnderstanding of risk management disciplinesIf you are passionate about driving product operations, strengthening client programs, and partnering across teams to deliver meaningful business impact, we encourage you to apply for this opportunity.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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📌 Program Manager, Cardholder Services (Sydney)
🏢 Mastercard
📍 Sydney