Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer.
The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.
This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and skilled manner
Resolve customer complaints and issues in a satisfactory manner
Provide product and service information to customers
Process orders, returns, and exchanges
Maintain accurate customer records and inventory management .
Collaborate with other departments to ensure customer needs are met
Continuously improve customer service processes and procedures
Qualifications
1-2 years of customer service experience
Excellent communication skills, both verbal and written
Strong problem-solving skills
Ability to work independently and as part of a team
Proficient in Microsoft Office, MYOB and customer service software
Ability to multitask and prioritize tasks effectively

📌 Customer Service Officer (Melbourne)
🏢 Diamond Creek Furniture
📍 Melbourne