Key Account Manager – Major Retail Accounts
Hills District | Hybrid | $110K–$130K + Super + Car Allowance + Incentives
An exciting opportunity is available for a
Key Account Manager to join a global organisation within the animal health and consumer products sector and own a portfolio of
major retail and e-commerce customers across Australia and New Zealand.
You will be responsible for building strong head-office relationships, managing commercial activity and bringing customer plans to life across some of Australia's largest retail channels.
The Role Working closely with internal sales, marketing, supply chain, finance and e-commerce teams, you will take ownership of key customer relationships and ensure commercial plans are effectively executed.
Your responsibilities will include:
Managing relationships with major national retail and e-commerce accounts
Developing and executing customer account plans across a 6–12 month horizon
Managing promotional calendars, activations and customer campaigns
Working closely with Marketing to deliver promotional activity
Leading commercial discussions and negotiating customer agreements and promotional rebates
Supporting range reviews and customer presentations
Identifying opportunities to grow revenue and expand product distribution
Monitoring customer sales, revenue and profit performance
Working with Supply Chain to resolve stock and fulfilment requirements
Gathering market and competitor intelligence through occasional store visits
Supporting new product launches and securing ranging opportunities
Maintaining solid relationships with customers and internal stakeholders
This is
not a high-volume cold-calling role.




Success is measured through customer relationships, revenue, budget performance, commercial outcomes and effective execution.
About You
We are looking for a commercially minded and relationship-focused Account Manager who enjoys working with major customers and wants to take ownership of their accounts.
You will ideally have:
Experience in Key Account Management, Account Management or Customer Management
Exposure to major retail, big-box or FMCG customers
Experience managing commercial relationships with head-office stakeholders
Strong negotiation and relationship management skills
Experience working with promotional campaigns and customer activations
Strong organisational and planning skills
An analytical mindset and confidence working with sales data
The ability to manage multiple customers, projects and priorities simultaneously
Excellent communication and presentation skills
A current driver's licence and willingness to travel occasionally
Pet industry experience is advantageous but not essential.
We are particularly interested in candidates with strong FMCG, consumer products, retail, pharmaceutical/healthcare or similar commercial backgrounds.
What's On Offer?
$110,000–$130,000 + Super + car allowance + bonus
Hybrid working arrangements
Major national retail accounts
National and occasional international travel
Structured onboarding and comprehensive training
The opportunity to join a global organisation with a strong market presence
If you are an ambitious Account Manager or Key Account Manager looking for a role where you can make a genuine commercial impact across major retail customers, please apply now.

📌 Key Account Manager (Sydney)
🏢 Norwest Recruitment Pty
📍 Sydney