Field Service Engineer – Clinical Diagnostics
Sydney NSW
About the Company
My client is a growing global provider of
clinical diagnostics and laboratory technology
, supporting hospitals, pathology laboratories and healthcare providers with sophisticated diagnostic instrumentation and technical solutions.
With an established presence in Australia, the business offers strong technical support, comprehensive product training and long-term career development opportunities.
The Role
An exciting opportunity is available for an experienced
Field Service Engineer
to join the Sydney service team.
This is a customer-facing technical role supporting
clinical diagnostic and pathology laboratory instrumentation
across metropolitan Sydney.
The successful candidate will be responsible for servicing, maintaining, troubleshooting and installing equipment while managing customer communication and service priorities.
Working within busy clinical environments, you will understand the importance of responding quickly when critical diagnostic equipment goes down.
You will be supported by an established local engineering team, technical facilities, spare parts and wider operational resources.
Key Responsibilities
Diagnose and resolve faults on clinical laboratory and diagnostic instrumentation
Carry out preventative maintenance, servicing and equipment repairs
Support installation and commissioning of diagnostic equipment
Respond to urgent equipment breakdowns within hospital and pathology laboratories
Provide telephone and on-site technical troubleshooting
Manage service visits, priorities and customer follow-ups
Provide clear technical advice and support to laboratory customers




Maintain accurate service documentation and equipment records
Coordinate spare parts and technical requirements
Build solid relationships with hospital and laboratory customers
Participate in an on-call roster approximately once every six weeks
Support occasional regional and interstate service or installation requirements
About You
Field service experience with
IVD, clinical diagnostics or pathology laboratory equipment
Exposure to
haematology, chemistry, immunology or related clinical laboratory systems
Strong hands-on troubleshooting, maintenance and repair capability
Experience diagnosing electrical, mechanical, instrumentation or software-related equipment faults
Understanding of the urgency of equipment breakdowns within high-volume clinical laboratories
Confident managing service requirements and technical issues independently
Strong customer service, communication and organisational skills
Comfortable working directly with laboratory and hospital customers
Engineering qualification preferred, although substantial relevant technical experience will also be considered
Willingness to participate in an on-call roster
Willingness to undertake occasional regional and interstate travel
Willingness to complete comprehensive product training, potentially including overseas training in Singapore
On Offer
Attractive Base + Car Allowance + KPI-Based Bonus
Macquarie Park base with predominantly Sydney customer coverage
Established local engineering and technical support team
Tools and equipment supplied
Access to technical facilities and locally available spare parts
Comprehensive product and technical training
Potential overseas product training
Long-term career development within a growing global clinical diagnostics business

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