General Manager | Rottnest Island, WA
Retail Operations & Hospitality
Steer a prominent portfolio of premier retail and hospitality operations for a leading WA group.
Drive commercial growth, master high-volume seasonal trade, and shape a high-performing team culture across an iconic WA island destination.
Multi-site operations experience essential.
Strategic Oversight:
Lead the commercial and operational footprint of a multi-faceted retail and hospitality portfolio.
Competitive Package:
Executive salary package + performance incentives + flexible living arrangements starting from $150k (island-based or daily commute).
Leadership Footprint:
Join the overarching executive team of a highly respected, family-owned group.
About the Company
Our client is a premier, family-owned WA enterprise and an established leader across independent retail and commercial operations.
Renowned for operating signature locations across Western Australia, including long-standing commercial ventures on Rottnest Island, they are dedicated to high operational standards, community engagement, and premium customer experiences.
They foster a culture of ownership and collaboration, providing senior leaders with the scope and autonomy to make a genuine impact across established, multi-disciplinary operations.
The Role
As General Manager, you will join the senior leadership team with end-to-end accountability for the client's island-based portfolio.
You will be a dynamic, presence-driven executive who connects overarching business strategy with on-the-ground operational execution across a mix of fast-paced retail and hospitality sites.
This is a high-visibility,



hands-on role designed for a commercial leader who excels in dynamic environments, enjoys mentoring operational managers, and thrives on solving complex logistical and seasonal challenges.
Key Responsibilities:
Executive Leadership:
Provide holistic direction across the client's combined island operations, serving as a key member of the senior executive team.
Commercial Performance:
Take full ownership of P&L; performance across all operating units such as optimising revenue, gross margins, labour productivity, and overall profitability.
Operational Excellence:
Establish and maintain exceptional standards across product presentation, customer experience, service delivery, and compliance.
People & Capability Building:
Mentor site leaders, build senior capability, and oversee workforce strategy and rostering tailored to peak trading cycles.
Supply & Logistics Management:
Oversee unique island logistics, inventory pipelines, and supply chain movements to guarantee seamless continuity.
Culture & Synergy:
Cultivate a unified culture across diverse operational sites while partnering closely with centralised group support functions, including finance, HR, marketing, and procurement.
What You Will Have
Senior Multi-Unit Experience:




Proven track record leading multi-faceted operations across retail, food service, or hospitality sectors.
Commercial Acumen:
Robust financial discipline with demonstrated success in managing P&L;, controlling wage budgets, and maximising operating margins.
Presence-Driven Leadership:
An energetic, solution-focused leadership style that prioritises visibility, active coaching, and leading from the front.
High-Volume & Seasonal Agility:
Experience managing high-volume operations with fluctuating seasonal demand and complex supply chains.
Uncompromising Standards:
Strong attention to detail regarding customer service, operational hygiene, brand presentation, and safety compliance.
Strategic Communication:
Outstanding interpersonal skills with the ability to make confident decisions and unite diverse teams around a shared vision.
What You Will Receive
Remuneration:
Highly competitive executive salary package starting from $150k + performance incentive structure.
Flexibility & Lifestyle:
Choice to reside on iconic Rottnest Island (preferred) or commute daily from the mainland.
Autonomy & Influence:
High levels of operational freedom backed by the owners and executive group.
Growth opportunities:
Long-term leadership opportunities within a broader, continually expanding group portfolio.
If you are a seasoned operations leader ready to direct a unique, high-turnover portfolio in an iconic WA destination, we want to hear from you.
Apply now or contact Elissa for a confidential discussion:
************ | ******
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📌 General Manager | Rottnest Island, Wa (Perth)
🏢 Retailworld Resourcing
📍 Perth