Full-time Remote – Australia Healthcare experience preferredCustomer Success ManagerHelp healthcare practices onboard, hit their KPI goals, and extract genuine, measurable value from the PratixBI platform each quarter.Key responsibilitiesOwn the onboarding process for recent practice customers — from initial data integration through to first live dashboard and quarterly review cadenceConduct structured quarterly performance reviews with practice owners and managers, interpreting KPI trends and identifying improvement opportunitiesProactively monitor customer health metrics and intervene early when engagement or outcomes trend in the wrong directionBuild and maintain strong relationships with key stakeholders across each practice — owners, practice managers, and clinical leadsServe as the internal advocate for customer needs, feeding structured insights into product development and operational processesDevelop and maintain customer success playbooks, onboarding guides, and best-practice documentationIdentify expansion opportunities within the existing customer base and collaborate with the broader team on renewalsWhat we're looking for3+ years in a customer success, account management, or client services role,



ideally within SaaS or a data-driven product environmentStrong analytical mindset — you're comfortable interpreting business performance data and translating it into clear, actionable insights for non-technical stakeholdersExcellent verbal and written communication skills; the ability to build trust with busy, professional stakeholdersA structured, process-oriented approach to managing a portfolio of accounts simultaneouslyHigh degree of ownership — you follow through, you proactively solve problems, and you don't wait to be askedPreferred: Experience working with healthcare practices, knowledge of Australian practice management systems, or a clinical/allied health background.Employment type Full-timeLocation Remote – AustraliaDepartment Customer SuccessStart date Immediate availability preferredWhat we offerCompetitive salary commensurate with experienceA clearly-defined 90-day onboarding plan with measurable milestonesDirect access to the founding team and meaningful input into the product roadmapFlexible working arrangements to suit your lifestyleWork with real healthcare businesses making real decisions based on your expertise
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📌 Customer Success Manager (Townsville)
🏢 PratixBI
📍 Townsville