Job Description for Deskside Support in Adelaide.Twice a week ( Mon & Thursday only )Technical knowledge of IT solutions including but not limited to workstation, server and LANknowledge.Providing IT support on client siteWindows OSWindows Server/AD basic knowledgeMicrosoft Office applications (O365)Basic understanding of network devices (Cisco and HP)Basic understanding of Network topology (TCP/IP, DNS, WINS)Experience managing mobile devicesExperience managing printer supportExperience of working in an ITIL environmentBasic understanding of first level application supportStrong customer service mindsetConduct support operations with global team and tools on a day-to-day basisWillingness to travel, not more than 20% of working timeExcellent interpersonal and communication skills in verbal and written English.Local language requirement based on service location:



grade level C1Primary Skill :Positive understanding of IT Service Management processes and practicesDemonstrates a positive and productive attitudeManages to prioritize tasks and work under pressureInspires the trust of othersFollows organizations goals, values, policies, and proceduresManages competing demands, frequent changes, and uses time effectivelyStrong business understandingExperience on preferably several of technological domains: Servers & Storage, CommunicationTechnology, and Managed Desktop ServicesProblem solving capabilitiesSecondary Skill :Experience of working in projectsExperience of IT operations for Factory and Office environmentCertifications Completed :Advantage - ITIL V3 or V4Products Used :Service Snow
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📌 Deskside Support (Adelaide)
🏢 Pyramid Global Technologies
📍 Adelaide