About This Opportunity
Join the Case and Appointments Management System Project and help shape a more connected, efficient and user-centred future for Student Support and Wellbeing Services.
Embedded within a collaborative, cross-functional project team, you will bring specialist business knowledge and operational expertise to the planning, procurement, design, testing, implementation and transition of the new solution.
You will work closely with project specialists, the solution vendor and business stakeholders to ensure operational requirements are understood, informed decisions are made and new ways of working are successfully adopted.
This is a purposeful opportunity to create change together and contribute to the systems that support UQ's growing student community.
Key responsibilities will include:
Represent Student Support and Wellbeing Services throughout project planning, market engagement, solution design, configuration and deployment, coordinating stakeholder input and supporting informed decision-making.
Contribute to process mapping, requirements development and future-state solution design through workshops, interviews, reviews and close collaboration with business analysts and subject matter experts.
Support data migration, controls, end-to-end testing, business readiness, training, transition, go-live and post-implementation business support activities.
Drive system adoption, ongoing configuration maintenance and continuous improvement to strengthen operational efficiency, service quality and user experiences.
This is a full-time, continuing position at HEW Level 8.
The base salary will be in the range $120,317 to $134,893 plus 17% super.
About You
Strong working knowledge of Student Support and Wellbeing Services, including its business processes, service delivery models and operational requirements.
Postgraduate qualifications, or progress towards postgraduate qualifications, in business, project management or a related field, or an equivalent combination of qualifications and relevant workplace experience.
Demonstrated experience contributing to projects, business improvement initiatives or organisational change programs within a large and complex organisation.
Experience in business process mapping, requirements gathering, system configuration, user acceptance testing, data migration or business readiness activities.
Excellent written and verbal communication skills,



with the ability to prepare clear documentation, facilitate workshops and training, and communicate effectively with diverse stakeholders.
Strong stakeholder engagement, consultation and relationship management skills, with the ability to collaborate across Student Support and Wellbeing Services, Information Technology Services and cross-functional project teams.
Demonstrated analytical, organisational and problem-solving skills, including the ability to evaluate information, manage competing priorities and deliver outcomes within agreed timeframes.
An inclusive and collaborative leadership approach, with an understanding of data management, privacy, governance and psychosocial safety considerations.
Other Information
Pre-employment checks may include: verification of the right to work in Australia, qualifications, and criminal history checks.
This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply.
Employer sponsored work rights are not available for this appointment.
We're dedicated to equity, diversity, and inclusion.
We recognise that career pathways and opportunities differ, and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to chance.
We're also happy to support any accessibility needs throughout the recruitment process.
Just let us know how we can help by emailing ****** or calling ***************.
Applications close Sunday 18 October **** at *****pm AEST (R-*****).
The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated.
We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country.
At the University of Queensland, we are proud to be one of Australia's leading research and teaching institutions,



consistently ranking among the top 50 universities worldwide.
As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million).
Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth.
With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than **** staff, supporting more than 55,000 current students from over 137 countries.
UQ is dedicated to supporting the career aspirations of our students and staff.
Our comprehensive career services provide personalised guidance, skills development, and networking opportunities to help you achieve your professional goals.
Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way.
UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high‐quality staff from a range of backgrounds.
Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential.
We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability.
Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed.
Explore our current job openings, discover our programmes, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work.
For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.
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📌 Senior Principal Sme Advisor (Brisbane)
🏢 UQ College
📍 Brisbane