Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally.
Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from easy activities to more complex plans.
This role will provide onsite/ on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience 3+ years of Experience in Level 2/3 desktop support.
Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines Keep up with the Windows App and Update release information Provide Web application support for Edge or Chrome Provide Cloud application support (collaborate with app owners where required) Support 3rd party applications like Microsoft, Java, and Adobe (raise cases with the vendor where required) Support MS Teams issues including video, audio, performance Familiar with AppV applications, MS Store Apps, and packaged applications Troubleshoot / find root cause for general performance issues Troubleshoot laptop hardware issues such as monitor, mouse, headset,



phones Office license management or troubleshooting Keep up with release information for MS Office and security updates Support Office issues for native laptop or cloud applications Collaborate with MS Outlook app owner when required to find root cause for Outlook issues Knowledge of Active directory and Group policies.
PowerShell scripting knowledge is must.
Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
Should be able to fix and troubleshoot all the application issues deployed on end user systems.
(for eg. App Login Failures, App not installed, Software Installations which are failed)
Good Client management and communication skills.
Should be able to troubleshoot if any application is not working due to network related issues.
Good Knowledge on browser support and management of Chrome and Edge via GPO.
Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps.
Should be able to do the compatibility testing of web based applications with Chrome and Edge.
Good Understanding of ITIL concept

📌 Desktop Support Officer (Brisbane)
🏢 Axiom Technologies
📍 Brisbane