Jobs 4 Thomas Cook is seeking a Resource Planning Analyst to manage forecasts, schedules and intraday planning for multi-site contact centres across channels.
The role requires hands-on Excel modelling, capacity planning, and robust stakeholder communication.
You will develop and maintain capacity plans, monitor performance, and drive efficiency by working with Ops Managers to ensure service levels and cost effectiveness.
The role emphasizes attention to detail and collaboration.
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📌 Strategic Contact Center Resource Planner (New South Wales)
🏢 Jobs 4 Thomas Cook
📍 New South Wales
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