Some career choices have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity.
We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity.
We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits.
These include market-leading subsidised private health cover, free salary continuance insurance, share match equity scheme, enhanced parental pay and leave offering, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families.
We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth.
Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.
Our key areas of operations include Retail Banking,



Wealth Management and Global Private Banking.
Based within our Customer Relations Department, you will work closely with all areas of HSBC's Wealth and Personal Banking business to support the fast and efficient resolution of customer complaints.
Working within a strong regulatory environment you will be required to investigate and provide appropriate resolution delivering satisfactory outcomes to our customers and the business having regard to, industry codes and guidance, legal principles and good industry practice.
Your main responsibilities will include:
Manage, review, investigate & respond to customer complaints and feedback across retail banking products and services in a professional manner
Delivering timely, empathetic and efficient end-to-end resolution of customer complaints within regulatory and internal SLA's
Maintain a high degree of knowledge on all products and processes
Ability to identify, elevate and manage risks
Monitor, co-ordinate and liaise with other departments for resolution of complaint
To be successful in this role, you will need:
Experienced in a customer service role, preferably Banking and Finance
Excellent written and verbal communication skills




Ability to deal with customers in a highly efficient and effective manner
The ability to build strong internal and external relationships
High Attention to detail and valuable investigation skills
The ability to respond to difficult situations constructively and with empathy
Ideal background in Scams related complaints management.
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstratecurrent unrestricted work rights in Australia without limitations.
We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done.Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment.
Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia –Home | Eightfold Career Hub
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank Australia Limited.Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.
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📌 Customer Relations Manager - 12 Months Secondment (Sydney)
🏢 HSBC Holdings
📍 Sydney