Step into a customer focused leadership role supporting Kingston's aquatic and leisure facilities
Dynamic and rewarding full-time role
Flexible working arrangements available
$76,383 - $81,228 per annum plus superannuation (dependent on experience)
Location: Waves Leisure Centre and Mordi Aquatic Centre
Join our team
As the Customer Support Supervisor, you'll lead customer service operations, deliver exceptional user experiences and support staff development across our aquatic and leisure facilities.
About the role
We are seeking an experienced Customer Support Supervisor to assist the Customer Experience Coordinator in delivering customer service excellence across Kingston's Aquatic and Leisure Centres.
This vital role will help shape customer service standards and expectations through engaging and customer first activities and initiatives.
Through the provision of excellent staff supervision and support, the role will ensure facility users are informed, supported and positively engaged every time they visit.
Responsibilities include
Promoting customer service excellence.
Supervising and supporting customer service staff on duty, promoting service excellence and adherence to procedures
Respond to customer enquiries, feedback and complaints while providing accurate and timely information about facilities, programs and services
Coordinate front desk administrative processes including cash handling, reconciliations, compliance reporting, rostering and stock control
Deliver a welcoming environment for all users to support the successful delivery of facility programs, services and events
Your Skills and Experience
Strong customer service,



communication and relationship-building skills with the ability to engage a diverse community
Demonstrated experience supervising staff within a fast-paced customer service environment
Proficiency in Microsoft 365 applications, CRM systems and administrative processes, including cash handling and data management
Current First Aid (Level 2) and CPR certification, with experience in an aquatic and leisure environment highly regarded
The right candidate will be able to demonstrate the City of Kingston's values of
We
make a difference
We
show care and respect
We
take pride in our work
We
are better together
Don't meet every single requirement for this role?
At Kingston Council, we recognise that different experiences make for outstanding community outcomes.
If you are excited about this role, but your experience doesn't perfectly align to the criteria we encourage you to submit your application.
Enquiries:
For any enquiries about the position, please contact, Jim Harris at ******
For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at ******
About Kingston
Kingston Council's collective focus is on delivering exceptional service that achieves our vision and meets community expectations.
We are an inclusive, resilient community with a thriving economy,



where we all share a safe, sustainable environment.
The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD.
We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.
Benefits of Working at Kingston
Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)
Learning and development opportunities through professional development programs
Access to accrued day off every four weeks (Full time employees only)
Salary Packaging
Purchase leave options
Career development opportunities,
Study/development assistance
Discounted gym memberships
16 weeks paid parental leave for both primary and partner carers
Employee Assistance Programs (EAP)
Social club events
Close to Public transport
Free Onsite parking
For further information visit our website Join our team - City of Kingston
Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.
We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.
Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We support adjustments throughout the recruitment and selection process, as well as during employment.
#J-*****-Ljbffr

📌 Customer Support Supervisor (Melbourne)
🏢 Kingston City Council
📍 Melbourne