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Permanent full-time position
Well established team
Fully maintained tool of trade motor vehicle
At Coates
Townsville,
our Branch Manager performs a highly valued and critical role, leading a team of customer and service professionals to safely deliver outstanding service to our customers.
You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates' customers.
You will enjoy a variety in your role including:
Lead branch operations encompassing customer service, workshop, transport, and asset management functions.
Managed employee performance, recruitment, coaching, and development.
Delivered branch performance against revenue, profitability, safety, utilisation, and customer retention targets.
Built strong customer relationships and developed new business opportunities.
Managed fleet availability and utilisation to meet market demand.
Maintained compliance with operational, safety, and audit requirements.
Manage branch P&L;'s and KPI's around fleet availability, fleet utilisation and customer loyalty.
What you'll get in return
We provide our team with a wide range of perks and benefits, including:
Development and career progression pathways
Flexible working options available—let's discuss what works best for you




Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation
What you'll bring to the role
Sales and operational management experience
Previous team leadership experience and developing a 'One Team' cohesive mindset
A track record of delivering on KPIs
Demonstrated commercial acumen
Excellent Communication skills, both written and verbal
Solid computer literacy, including customer databases and Microsoft Office Suite
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation.
We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there.
Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Diversity and inclusion are at the heart of our culture.
Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
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📌 Branch Manager (Townsville)
🏢 Coates Hire Operations Pty
📍 Townsville