The Role
We have a fantastic part time opportunity for an experienced, customer-focused and highly organised Receptionist to join our friendly Support Office team based in Malvern.
Reporting to the Executive Assistant to the CEO, you will be the face of Austin Group, playing an important role in creating positive experiences for our customers, suppliers, visitors and team members.
From managing incoming enquiries and coordinating office administration to supporting internal stakeholders, you will be at the heart of our Support Office operations.
We are a family-owned business that prides itself on exceptional service, genuine relationships and a welcoming culture.
As such, we're looking for someone who is warm, professional, proactive and enjoys helping others.
This is a permanent part-time opportunity working Monday to Thursday, 9:30am to 4:30pm (26 hours per week).
The role offers an excellent work-life balance while remaining an integral part of our Support Office team.
Key Responsibilities
Welcome and assist visitors in a professional and friendly manner
Manage incoming phone calls and email enquiries efficiently
Deliver exceptional customer service to both internal and external stakeholders
Resolve customer enquiries and complaints with empathy and professionalism
Provide assistance regarding stores, products, promotions, online orders and returns
Coordinate incoming and outgoing mail and courier services




Maintain accurate customer and administrative records
Manage company travel bookings and arrangements
Assist with conference, event and meeting coordination
Support office facilities, stationery and general administrative requirements
Contribute to the ongoing improvement of office systems and processes
About You
To be successful in this role, you will bring:
Previous experience in a Receptionist, Customer Service or Administration role
An exceptional telephone manner and professional presentation
A genuine passion for delivering outstanding customer experiences
Strong organisational and time management skills
The ability to multitask and manage competing priorities
Excellent communication and problem-solving skills
A positive, proactive and approachable attitude
Intermediate Microsoft Office skills, including Outlook, Word and Excel
The ability to remain calm and solution-focused in a fast-paced environment
Why join Austin Group?
Permanent part time opportunity offering excellent work-life balance
Generous product allowance
50% discount across GAZMAN, Perri Cutten and Cable Melbourne
Free onsite parking at our Malvern Support Office
Opportunities to attend company events, conferences and celebrations
A supportive leadership team and collaborative culture
The opportunity to build your career with one of Australia's leading fashion groups.
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