XPT Software Australia Pty Ltd | Contract
HCM Application Management Services (AMS) Consultant
Melbourne, Australia | Posted on 10/12/2026
XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Role: HCM Application Management Services (AMS)Consultant
Experience:
5+ Years
Location:
Melbourne, Australia
Role Overview
We are seeking an experienced HCM AMS Consultant to providefunctional application support, maintenance, and continuous improvementservices for Oracle HCM Cloud applications.
The consultant will be responsiblefor incident resolution, service request management, system configuration,quarterly release support, stakeholder engagement, and ensuring adherence toagreed service levels.
The specific HCM modules in scope will be definedseparately.
Modules
: Core HR, absence, recruitment, learning,Talent and succession, performance and goals, Compensation, AI Studio
Key Responsibilities




ProvideL2/L3 functional support for Oracle HCM Cloud applications.
Analyze,troubleshoot, and resolve incidents, defects, and service requests withinSLA timelines.
Performimpact assessment, configuration changes, testing, and deployment ofapproved enhancements.
SupportOracle quarterly release analysis, regression testing, and productiondeployment activities.
Conductroot cause analysis for recurring issues and recommend permanentsolutions.
Collaboratewith business users, HR stakeholders, and technical teams to ensureseamless service delivery.
Prepareoperational reports, service metrics, and governance updates.
Identifyopportunities for automation, process improvements, and serviceoptimization.
Participatein knowledge management activities and maintain support documentation.
Required Skills
Strongexperience in Oracle HCM Cloud Application Support and Maintenance.
Goodunderstanding of Incident, Problem, Change, and Service Request Managementprocesses.
Experienceworking in AMS/Managed Services environments with SLA-driven support.
Strongtroubleshooting, analytical, and stakeholder management skills.
Experiencein testing, release management, and quarterly patch validation.
Excellentcommunication and documentation skills.
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📌 Hcm Application Management Services (Ams) Consultant (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne