Job Description Be the smile that starts a great stay.
As a Guest Service Agent, you'll be at the heart of the guest experience.
From a smooth check-in to a thoughtful recommendation, you'll turn everyday interactions into moments that matter.
In this role, you will: Welcome guests with genuine warmth, delivering friendly, productive check-ins and check-outs.
Bring the Heartist spirit to life by noticing the little things, anticipating needs and adding a personal touch.
Share your local knowledge, helping guests discover Perth's dining, attractions and hidden gems.
Handle guest enquiries and concerns with empathy, initiative and a focus on finding solutions.
Introduce guests to ALL – Accor Live Limitless, explaining the benefits and supporting membership enrolments.
Maintain accurate reservations and guest records, process payments and complete daily Front Office tasks.
Work closely with Housekeeping, Food Beverage and other departments to create a seamless stay.
Qualifications Your personality is part of what makes our hotel special.
You're someone who enjoys connecting with people and understands that great service starts with listening.
You bring a calm approach to busy moments, take pride in your work and look for ways to help.
You'll bring: A genuine passion for hospitality and making people feel welcome.
Clear communication skills and a friendly,



professional manner.
Strong attention to detail and confidence managing several priorities.
A proactive approach to solving problems and supporting your teammates.
Flexibility to work a rotating roster, including mornings, evenings, weekends and public holidays.
Previous experience in hotels, customer service or a guest-facing role.
Confidence using computer systems; experience with a hotel property management system is an advantage.
Valid Australian working rights.
Additional Information Bring your whole self.
Build your future.
At Accor, we welcome you as you are.
As a Heartist, you'll join a global hospitality community where your contribution matters and your career can grow.
You'll enjoy: Access to ALL Heartists benefits, including accommodation and dining discounts.
Learning and development opportunities through Accor.
Opportunities to grow your career across our global network.
A team that values individuality, collaboration and heartfelt service.
We champion diversity and welcome applications from people of all backgrounds, identities and abilities.
Please let us know if you need any adjustments during the recruitment process.
Ready to put your heart into hospitality?
Apply now and join the Heartists at Novotel Perth Murray Street.

📌 Guest Service Agent (Perth)
🏢 Novotel
📍 Perth