Making a difference isn't just our purpose, it's what motivates our people every day.
For us, work is not about ticking a box.
It's about knowing that it matters.
We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.
This is a full time limited tenure role until 30th June ****.
The role can be done from Melbourne or Brisbane.
Here's how you will make a difference in this role...
Reporting to the Thrive Transformation Manager, as the Change Manager you will play a key role in a high-performing program delivering impactful change in a phased approach.
You will accountable for the development and execution of a large transformational change strategy that delivers on program outcomes; in so doing you will contribute to creating an approach that focuses on leading the people side of change across internal and external stakeholders, ensuring alignment, minimising disruption, and embedding sustainable ways of working.
You will navigate various complex interdependencies across the business, enabling coordinated delivery and maximising the overall impact and benefits of the transformation.
At MMS clear expectations help our people Be the Difference.
Your key responsibilities in this role will include: Lead end-to-end change management across a large enterprise transformation program.
Strong capability to assess change impacts across processes, roles, and operating models, with a holistic view of interdependencies across business units and initiatives.
Develop and implement a comprehensive change management strategy aligned to the transformation objectives.
Develop stakeholder analysis (internal and external), communication and learning plans that support the execution of the change strategy.
Own delivery of the communications plan, ensuring messages are released on schedule, feedback loops are in place, and content is adapted as program milestones and risks evolve.




Ability to translate complex transformation initiatives into clear, compelling, and audience-specific messaging that drives understanding and adoption.
Deliver Change Impact Assessments, business readiness, and user adoption initiatives.
Drive organisational readiness, benefits realisation, and successful adoption of new systems, processes, and ways of working.
Work closely with internal colleagues on planning and implementation activities.
Partner with executives, senior business leaders, project managers, and delivery teams to build alignment and manage organisational impacts.
Facilitate engagement activities to ensure stakeholders are informed, prepared, and supportive of the change.
To be considered for this role you will have: Proven experience managing complex interdependencies across multiple initiatives or programs.
Actively plan and co-ordinate stakeholders in the execution of change activities that support program delivery Lead business engagement and actively manage / coordinate business readiness activities Proven experience leading change management in large-scale transformation programs across complex, cross-functional initiatives Experience managing change impacts across both internal and external stakeholder groups.
Exceptional communication and project management skills Qualified Change Management certification such as Prosci, ADKAR, Change Management Institute (CMI) or equivalent, and relevant tertiary qualification in Change Management, Business, Organisational Development or a related discipline preferred.
What we can offer you: · Strong culture and the support of a values-based recognition program · Novated leasing benefits and discounts · 12 weeks paid parental leave · Comprehensive learning and development opportunities to support your career growth · Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations · Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund · Exempt Employee Share Plan · Volunteer leave

📌 Change Manager (Melbourne)
🏢 Mcmillan Shakespeare
📍 Melbourne